How will my item be delivered?

Smaller items will be delivered by Parcelforce. If you are not in, you will be carded for collection at your local post office.

Larger items are delivered by a tracked courier service, due to the size these items will be returned to the depot if you're not able to take delivery.

Our very largest products (complete playgrounds and playhouses) will be palletised and require booking in on a specific date for delivery. You will be contacted in advance to arrange the delivery; please ensure that you are able to receive the delivery on that day.

A small number of our spare parts are sent by Royal Mail. Unfortunately we are unable to provide tracking details for these items.

 

What should I look out for?

Many of our larger items are delivered in several parts, this is because of the sizes and weights of the products.

Your order may include parts such as:

Wood packs: These are the packs that make up the wooden parts to your toy. They are constructed and packaged very carefully so that no parts should fall out.

Hardware box: The hardware box contains the nuts, bolts and screws necessary to build your toy. It may also contain accessories such as swing seats and climbing ropes. On most items the hardware box also contains the all-important assembly instructions!

On some of our smaller play centres the hardware may be contained inside the wood pack.

Slide: If your toy has one, this will arrive as a separate component.

Where your item is expected to be delivered in parts, we will let you know on your delivery tracking exactly what to look out for. We don’t currently allow our couriers to make part deliveries, so all parts of your toy should be delivered at the same time.

 

There is a problem with my delivery. What should I do?

If you believe that something is missing or damaged from your delivery, please contact us as soon as possible.